As a patient of Saint Christopher's Hospital for Children, or as a family member or guardian of a patient at this hospital, we want you to know the rights you have under federal and Pennsylvania state law as soon as possible in your hospital stay. We are committed to honoring your rights, and want you to know that by taking an active role in your health care, you can help your hospital caregivers meet your needs as a patient or family member. That is why we ask that you and your family share with us certain responsibilities.
As a patient you or your legally responsible party, have the right to receive care without discrimination due to age, sex, race, color, religion, sexual orientation, income, education, national original, ancestry, marital status, language, disability, gender identity, or who will pay your bill. As our patient, you have the right to safe, respectful, and dignified care at all times. You will receive services and care that are medically suggested and within the hospital's services, its stated mission, and required law and regulation.
You have the right to:
Privacy and Confidentiality
Complaints, Concerns and Questions
You and your family/guardian have the right to:
If the hospital is unable to provide resolution that you consider satisfactory, you may contact:
St. Christopher's Hospital for Children
160 East Erie Avenue,
Philadelphia, PA 19134,
Pennsylvania Department of Health
Acute and Ambulatory Care Services
Room 532 Health and Welfare Building
625 Forster St.
Harrisburg, PA 17120
The Joint Commission, Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL
As a patient, family member, or guardian, you have the right to know all hospital rules and what we expect of you during your hospital stay.
As a patient, family member, or guardian, we ask that you:
Respect and Consideration
As a patient:
You are responsible for your actions if you refuse care or do not follow care instructions.
You are responsible for paying for the health care that you received as promptly as possible.
You are expected to follow the care plans suggested by the health care professionals caring for you while in the hospital. You should work with your health care professionals to develop a plan that you will be able to follow while in the hospital and after you leave the hospital.
Please feel free to ask questions about any of these rights that you do not understand. If you have questions about these rights, please discuss them with your doctor or nurse, or the hospital's Service Excellence Department. You will receive a personal response.